Frequently Asked Questions
General
Law.DIY provides this beneficial service in all 50 states.
Our Law.DIY team leverages technology to make sure that each customer’s unique answer is accurate and reflects the details of their summons and complaint. Each customer is assigned to a specialist who oversees quality control for each service.
DSPs typically prefer to pay for this service on behalf of their customers, as this service is a valuable retention tool that can ultimately save the DSP thousands in the cost of losing a customer. Law.DIY can conveniently invoice the DSP monthly. Alternatively, the DSP can require the customer to pay for the service, however this can cause delays because the service cannot begin until the customer pays.
There is no money back guarantee for this service.
Law.DIY needs some basic contact information, as well as a clear and readable copy of the summons and complaint in order to begin and complete the service.
You may send customers as frequently as you like.
Customer Service
Once Law.DIY receives the necessary information to begin and complete the service, we will provide the customer with an answer to their complaint as well as instructions on filing their answer with the court. Ultimately, if a customer does not follow through with filing their answer with the court, this may result in a default judgment.
Yes, Law.DIY has a customer service team that is available to answer questions.
Process and Legal
If the Summons and Complaint require you to attend an answer hearing, you may still need to file an Answer with the Court. In some jurisdictions, filing an Answer may satisfy the response requirement in place of attending the hearing. Because requirements vary by jurisdiction, it is important to carefully review your court documents and the filing instructions provided with your Answer.
If you miss the deadline to respond, you may be at risk of having a default judgment entered against you. Requirements and available options vary by jurisdiction, so it is important to take action as soon as possible. If your deadline has already passed, you should not delay in addressing the matter.
If the Court rejects your filing, it will typically provide a reason for the rejection. If the issue is minor, you may be able to correct the document and resubmit it. If you need additional assistance understanding or addressing the issue, our customer service team will be able to assist.
The goal is to help you properly respond to the lawsuit and provide an opportunity to resolve the matter before it progresses further through the court process. Law.DIY’s service is focused on preparing your Answer and providing related filing and service information. Unless otherwise stated, any additional stages of litigation remain the client’s responsibility.
Law.DIY provides a customized Answer based on the information you provide about your case. You will also receive important information about filing your Answer with the appropriate Court and serving a copy on the Plaintiff’s attorney.
If your response deadline is approaching, your matter may require expedited review. Whether Law.DIY can assist will depend on the amount of time remaining, the jurisdiction, and the circumstances of the case.
Urgent and last-minute matters are evaluated on a case-by-case basis. Our ability to assist may depend on the jurisdiction, the applicable deadline, and the amount of time available to prepare and review the Answer.
Yes. We generally recommend allowing at least five business days before your Answer deadline for preparation and review. Matters submitted with less time may be considered on a case-by-case basis.
Filing instructions will be provided along with the answer that will direct the client to the proper Court in which to file.
DSP Oversight
When you are ready to send a customer to Law.DIY for the service, you will send over basic contact information in addition to the Summons and Complaint. Once our system receives this information, we will create a customer profile, which will be added to and viewable in your DSP dashboard.
Absolutely. In your DSP dashboard you will be able to view live updates of where we are in the process of preparing the customer’s answer. Additionally, you will receive copies of the Answer and directions we prepare for the customer for your reference.
You will receive notification along with copies of the client’s answer and filing instructions once we complete the service. However, whether the customer then files the answer with the court is not something we track and would have to be confirmed with the customer.
You will receive notice once we finalize the answer and you will receive a copy of the answer when we email the answer to the client.
The DSP dashboard shows you everything you need to know: linked clients, total matters, active matters, documents, invoices, reports, as well as the status of all active matters.
Absolutely. Additionally, you can assign different category levels to whichever staff you’d like added to your dashboard with different levels of access and permissions.
Technology and Integration
Our partners can upload Excel/CSV, connect Google Sheets, salesforce or SharePoint from our integrations marketplace, or can integrate with our custom API integration.
One row per case. Required: client full name, email, your client ID (VCID), date served, and account number. For a new client, also send phone and mailing address. You can also share google/SharePoint links to summons and complaint documents with us we can auto fetch those.
Yes. Send a single case or a batch (spreadsheet upload up to 10,000 rows, or a Sheets/SharePoint pull). Invalid rows come back with reasons so you can fix and resend. Documents attach per case either way.